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Bravo Has Amplified Our Support and Customer Service with Zendesk!
This week, we launched a new and improved support infrastructure facilitated by Zendesk – the leader in support management software. Bravo’s core philosophy is to provide top-of-the-line customer service and this upgrade will add to this mission by replacing their previous help ticket system and allowing Bravo users to reap the many benefits that the Zendesk platform provides.
Bravo joins other companies like Shopify, Groupon, Uber and OpenTable who also utilize Zendesk with great success. Many of the features that we formerly provided in our support system will still be available but improved by the organization and streamlined interface of Zendesk. Also, Bravo users will get to use new enhanced features like support chat, an online community with other Bravo users, and additional feedback options to further boost the quality of Bravo’s customer service.
Bravo CEO Steve Mack says, “Our customers are our priority and so it is essential to provide them the best support options available. Bravo’s move to Zendesk exemplifies our commitment and investment in providing the best tools and services for our customers.”
Here are a few of the upgraded features you can expect to see immediately and in the coming weeks:
- Customer Portal – See everything in one place – track your tickets, subscribed community topics, and questions.
- Solution Center – With a more robust keyword search function, you will be able to find the Solution Center Article that you need more easily.
- Chat – Reach a support agent instantaneously through the chat function.
- Online Community – Start discussion with other Bravo users in an open forum and vote on future features in Bravo.
- Feedback – Easily let us know if we solved your issue or if there is a way we can further assist you.
- Improved case organization for multi-store companies.
For current Bravo users, you won’t have to do anything different to begin using the new system – Zendesk is accessed from the Bravo Dashboard like always.
We appreciate any questions, comments, or feedback so that we can continue to provide the superior level of service that you have come to expect from Bravo Pawn Systems.