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Gem Pawnbrokers

Manhattan, Brooklyn, Bronx, Queens, Westchester, and Long Island, New York

Software

About this pawn enterprise

Gem Pawnbrokers was established in 1947 and has steadily grown into the largest pawnbroker in the New York City area. The high volume of loans that GEM writes makes it the largest privately held chain in the nation as well as one of the largest in the world. GEM currently employs over 130 people. Dedicated to responsible industry practices and total customer satisfactions, GEM holds customers in the highest regard and its employees are committed to the philosophy. William Avilia, who works in the Allerton location rated a Bravo a 10 out of 10.

Favorite Feature

As a store associate, William uses Bravo to help streamline his tasks and contact customers. “My favorite is the loan history. I love that Bravo makes it easy to see the entire history of the item. It shows if customers have been contacted.” Bravo also boasts unlimited customizable reports, called Ad Hoc, which allow employees to find and sort data when needed. “The Ad Hoc reports are great because I can customize the reports depending on what I need.”

Switching to Bravo

Gem Pawnbrokers were longtime CompuPawn customers who needed a platform that was built for an “Enterprise” operation, and Bravo was the answer. As an employee, William was extremely happy with the switch. One thing that Bravo has that other software is lacking is staying relevant. “Bravo is updated often and is on top of technology changes.”