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First Customer Suggestions Meeting of 2017 Kicks Off Strong
We wrapped up our first customer suggestion meeting of 2017 last week. These meetings include the department heads of development, sales, customer service, and technical support. Your suggestions and feedback are so important because it provides us with ideas and insight on how to improve our business, product, and overall customer experience.
Bravo is a team of innovators and our development goals are to create a product that meets our customers’ needs and exceeds their expectations.
In 2016, we selected a new helpdesk platform called Zendesk. Zendesk builds software for better customer relationships. One highly important feature for us was their Community feature (click on the “Suggestions, Discussions, Learning” link to access the Community in the Solution Center) where customers can make suggestions and voice their feedback.
Each month, Bravo Tech. Agent Jonathan Kelly compiles your suggestions, votes, comments, and screenshots to present to the team. We go through each suggestion starting with the most votes, talk about how it could improve Bravo, what kind of customer is would benefit, how difficult it is to implement, and when on our roadmap we could develop it.
Features that we believe we can develop and that would enhance Bravo for a wide set of customers are added to our product backlog. These features are again discussed in our Release Planning Meeting (more on that in another blog) and we are then able to give customers an estimated completion date.
Last week we discussed 18 suggestions and those that rose to the top include automatic pop-up screen for customer alerts; calculating a restocking fee as a percentage; enhanced gift card history; and the ability to modify cost when splitting items. Stay tuned on when you can expect to see these new features in Bravo.
Interested in adding new suggestions or voting on existing suggestions? Visit the Bravo Community Customer Suggestions website – click here.*
*You must be logged in to the Solution Center via Bravo to access the link and the Community Customer Suggestions Website. If you have trouble accessing it, please let us know so we can walk you through it.