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Summary of Today’s (December 12th) Events
We know it’s been a long day for you. Your satisfaction and happiness with your point-of-sale system is what we strive toward every day, especially today.
To all our customers who were affected by Bravo’s downtime today, I apologize.
We are very aware that many of our customers were impacted by this event, and as with any significant service issue, our intention is to share the details of what happened and how we will improve the service for our customers. We will do so as soon as we restore connectivity to Bravo and are able to do a postmortem. For now, our primary focus is getting Bravo back up and running so that there is no more disruption tomorrow.
Here is a summary of today’s events: During a routine system maintenance effort we incurred a resource imbalance. Typically, the balancing of the resources happens automatically; however, today it stopped functioning. We engaged our entire team and began rebuilding the data center at 6:20am. Throughout the morning, we believed we would be able to restore connectivity and did so several times throughout the day. Many of you were able to log in and conduct a few transactions before Bravo crashed. At 4:00pm, after launching Bravo unsuccessfully four times, our executive team decided to take Bravo down. Doing so gives our team all night to rebuild, test, and prepare Bravo for a successful day tomorrow.
As always, your Account Manager, Support Team, and I are available to help in any way. We’ll be working around the clock to ensure Bravo is ready for you in the morning.
We’ll continue to keep you apprised of our progress.
Bravo Pawn Systems
P.S. If you didn’t receive any of the email communications sent by Bravo today, please email firstname.lastname@example.org with your preferred email address and she will make sure your information is updated into our system and receive emails going forward.